Why provide great pharmacy technology products when it's not backed by a high-level of service? If you spend too much time dealing with your existing software vendor—time you would rather spend with your customers—then learn about the personal service you should expect from the right vendor partner.
- Support when you need it most!
Providing you with access to HBS' knowledgeable support team—when it matters most—is key to the success of your business! In addition to HBS' normal support hours, emergency service is provided at no additional cost!
General Support: Mon – Fri (8:00 am to 8:00pm ET); Saturday (8:30am to 5:00pm ET). Emergency Support: Mon – Fri: (7:00am to 8:00am and 8:00pm to 10:00pm ET); Sat (7:00am to 8:30am and 5:00pm to 10:00pm ET); Sun (9:00am to 10:00pm ET)
- Experienced and qualified staff!
HBS utilizes industry resources to hand-select its staff, many with backgrounds in pharmacy, ensuring they directly understand the critical nature in pharmacy support. Each new member of the support team is required to complete an extensive training course to ensure they are familiar with our software and how our technology solutions interact with each other. And it doesn't stop there. HBS performs on-going training to ensure our staff is up-to-date with the newest technology and aware of regulations around the country.
- Software and hardware support!
HBS is one of the first pharmacy vendors to offer an experienced team that provides both software and hardware support. Our support team is staffed with professionals knowledgeable about your HBS software system and team of hardware experts that are available to support virtually any technical issue you may encounter. Whether you're an independent that requires full support or you're part of a large organization that needs limited access to technical professionals, HBS' level of service can be customized to fit your exact needs.
- Our knowledge is passed on to you!
Every week HBS sends you and your staff an email (called PharmacyMAIL) that includes HBS news, industry news, product highlights and system tips & tricks—just to name a few. In addition, HBS will send you separate notifications regarding special offers, important news alerts and software updates. Didn’t get a chance to read PharmacyMAIL? No worries, HBS places all of this valuable information on our knowledge base (called the Client Info Center) which you can easily access from your HBS system or any PC away from the pharmacy. In addition to PharmacyMAIL topics, the Client Info Center also includes system tutorials, release notes and other critical information that is easily searchable.